The Microsoft Dynamics 365 update will be applied to all online environments. This implies all users will be on the latest version and a consistent upgrade program. From now on, major updates will be released every April and October.
The April 2019 update includes countless new capabilities around sales, marketing, customer service, portal site, field service, project service automation, finance and operations, ability, retail and company central. Listed below are a few highlights:
The April release is evidence of Microsoft business email continued investment in artificial intelligence (AI) capacities. AI for Sales and AI for Market Insight represent notable upgrades.
On the sales front, managers can use predictive forecasting to leverage AI-based models to correctly predict team revenue. And with call-intelligence capabilities, supervisors get insight into client opinion, key words and conversational KPIs. This implies sales managers can offer targeted coaching to their sellers and enhance the method by which they engage with clients.
On the marketing side, AI for Market Insight allows business users to gather actionable insights based on what customers say, search and feel about their brands and products on line. Data analytics get more powerful with this launch, linking Bing search data with info on social media.
Dynamics 365 for Marketing
Microsoft business email is creating a variety of upgrades that help personalize advertising, simplify customer onboarding and much better optimize for target sections. Personalized marketing, for instance, now extends to landing pages with the capability to offer personalized content to known traffic.
The April 2019 launch will allow better integration with other tools, allowing marketers to utilize their particular content management system to distribute information directly via forms and also to set up event pages or landing pages.
This update also allows marketers to include mixed-reality content to emails and advertising tools and further enhances social media integration.
Dynamics 365 for Customer Service
Microsoft business email is adding live chat for a channel for clients to seek real time support. The update also includes SMS support so customers can receive automatic notifications and engage with support representatives at their own speed.
Knowledge-base improvements make it much easier for contributors to construct a company’s information base by allowing standard templates for shared content like FAQs and how-to content. Analytics tools can help identify gaps and usage in the knowledge base.
The Omni-Channel Engagement Hub (released in preview at October 2018) will become generally available, covering numerous communication channels, such as phone, email, internet chat, social and SMS. New functionalities include optimized multi-session capabilities, helping agents work on multiple customer problems at precisely the same time. Different improvements improve productivity and usability, such as extensibility of example resolution conversation, enhanced UI density of the case form and usability of their SLA timer.
Dynamics 365 for Field Service
Concerning field service, Microsoft business email is adding the next level of integration with IoT Central. This enables a number of enhancements enhancing alert and monitoring capabilities.
For clients: Self-service scheduling by means of a portal site will enable clients to schedule service at their own convenience.
For supervisors: A new dashboard will offer optimization insights to help service managers and dispatchers evaluate resources and usage. Time-tracking capacities ensure more accurate accounting for technician time, which can help calculate costs and revenue.
For technicians: Microsoft added embedded net of items (IoT) information, inspections and time-entry capabilities to the area service mobile program. Inspections capabilities enable technicians to quickly and easily account for a listing of items to meet process, security or regulatory demands.
Dynamics 365 Portal
With the gateway platform, organizations can expand the features and capabilities of Dynamics 365 to external stakeholders. Enhancements include a self explanatory diagnostic tool to detect and troubleshoot portal issues along with a new maintenance mode capability to allow organizations to exhibit care messages on portalsite.
Ongoing advances are underway to improve extensibility and integration with other Microsoft services. With the April release, portal users can now access information stored in external apps using client-side API call secured via OAuth Implicit Grant Type stream. And, organizations using Common Data Service (CDS) for Programs can connect a portal to their CDS for Apps organization.
App manufacturers can build higher-quality programs more easily while supporting advanced business and administrator requirements. Platform and tooling upgrades revolve around introducing new capacities and simplifying present concepts to boost maker productivity.
Using Power BI, organizations can glean insight from their information and distribute that data across their own team. Microsoft’s objective is to help organizations create data civilizations where each employee can make decisions based on data, not opinions.
To that end, Microsoft is focused on simplifying and streamlining the user experience to boost user adoption throughout the organization. Feature improvements here include private user bookmarks, commenting abilities on reports and the capacity to create drill-down reports.
For large-scale, enterprise-wide BI, enhancements enable enterprise-grade semantic models and scale. Information preparation is simplified with reusable data-prep, big-data scale, Common Data Model form in Power BI and extensibility via Azure information providers.
Finally, new capacities allow Power BI users to become”service app founders” to package analytical content to be set up in other Electricity BI tenants.
The Release Is Coming — What Can You Do?
Wipfli functions with our customers to prepare and plan for Dynamics 365 releases. Make sure your launch goes smoothly and learn more about how you can take advantage of new product features and platform capabilities.
Contact us for ideas and support and get more from your Dynamics 365 system.